Frequently asked questions

+ About

We believe in democratizing DNA data. We contribute to human progress by empowering people to understand their DNA results & be active participants in their health.

+ Technology

Our technology analyzes genetic variations in the DNA results by connecting raw DNA data to well studied and already proven scientific findings.

+ Some Reports may take up to 72 hours to be ready

Sometimes, the function of a gene is not affected unless there are multiple changes all present within the gene, scientists call it a haplotype. Genotypes and rsID numbers are cross referenced to identify different types of DNA changes and where they are in the genome. Most Reports are Ready in 24 hours

+ Is my data safe?

The security of your information is extremely important to us. We take many steps to ensure your personal information is safe by using commercially reasonable technology and security safeguards. We are not responsible for the security measures of any third party. For more information please review our privacy policy.

+ What happens to my uploaded DNA data?

Uploaded DNA data are usually only available for a short time before they’re deleted. Usually when quality reviews are done and the report is successfully generated

+ How it works

Three simple steps, all from home. When you place your order, You'll be directed to a highly secure Box portal to upload your DNA file. When your data is processed, you’ll receive your report via email. Raw DNA Data file must be in csv format.

+ How to convert DNA data to a csv file?

Download your raw DNA data to your computer. File format is usually in txt format. Click File in Notepad or any other text editor and click Save As. In the File name box, type the name of your file followed by . CSV For example, if you wanted to save a Raw as a CSV, you may type Raw.csv

+ Reading and understanding the report
+ What’s an allele / Allelic gene

An allele is one of two or more versions of a gene. An individual inherits two alleles for each gene, one from each parent. If the two alleles are the same, the individual is homozygous for that gene. If the alleles are different, the individual is heterozygous*

*"Courtesy: National Human Genome Research Institute"

+ Refund policy

All purchases made on the service are FINAL AND NON-REFUNDABLE.

Order your Top Drug+

If you want better insights that can inform you about how your body may break down certain medications commonly prescribed to treat pain, depression, anxiety, and other conditions.

Order now
Continue home
ShopFAQsSample Report

Useful Links
Our Privacy PolicyTerms of ServiceImportant Info

Warning: The software and technology components may be subject to United States
 trade secret protection laws and the The Defend Trade Secrets Act.