Privacy Policy

Deletion is Standard

Please  review this Policy & Terms of Service carefully.

This Privacy Policy describes how we process the information we collect about you when you use the Service. Service means the products and services that we offer to you.

By using Citochrome.com and uploading your DNA Data File, you consent to the collection, use and storage  of your DNA Data File in accordance with this Privacy Policy, citochrome.com is a property of Phenocopy LLC
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Definitions

Phenocopy means Phenocopy LLC. We will refer to phenocopy as “we”, “us” and “our” throughout this policy.
Service means the products and services that we offer to you through our website Citochrome.com

User is anyone who establishes a connection with, or directly or indirectly accesses pages from the Citochrome.com website or purchases  our products.

Aggregate Information is information about multiple users that contains no personal identifiable information.

A cookie is a small amount of data generated by a website and saved by your web browser. Its purpose is to remember information about you, similar to a preference file created by a software application.

Data Collection Technologies refer to any technologies that we or third parties use on our websites and other digital services to collect information about your use of these services.

Personal Information is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household.

Third Party DNA Services means companies and organizations not related to or operated by us that you may use to obtain DNA testing and results.

Raw DNA Data means information about your genotypes that is generated by a third party DNA service.

Information we collect and process

We collect your Personal Information directly from you when you register for a citochrome.com account your name, postal address, email address, to identify you, provide you with the service, and communicate with you.
We collect Your DNA Data File when you upload your DNA data. Your DNA Data File and your email address will be processed by us. We use third party  technology platforms for cloud storage and analytics . We will process this information to provide you with the service. We use your email address to market to you new products and services that we may offer.

We use a third party payment processor to collect and process your payments on our behalf. We do not process or  maintain your financial information on our systems or servers.
Device and other internet information to  monitor and improve our service We do log IP addresses, operating systems and browser software. We analyze this data in whole to determine traffic patterns, determine web page design, to improve our service. This data does not contain your name or your email address. 
As required by law.

RIGHTS; LICENSEWe do not claim any ownership rights in your DNA Data File, it belongs to you only.By uploading your DNA Data File, you grant us a temporary, limited, revocable, royalty-free, world-wide license to process and use your DNA Data File for the purpose of providing you with the service; for generating your Report.By uploading DNA Data Files to citochrome.com, you acknowledge that you acquire no rights in any research or commercial products that may be developed by us (whether or not they relate to the said DNA Data Files).

Data retention

We will keep your Personal Information for business purposes including any legal, professional, accounting or reporting requirements. 

We use a third party payment processor to collect and process your payments on our behalf. We do not process or  maintain your financial information on our systems or servers.

Uploaded DNA data are usually only available for a short time before they’re deleted. Usually when quality reviews are done and the report is successfully generated. 

Data Sharing

Privacy matters. At no time is your DNA data  sold to any external party.Like all companies, we have many technology partners to help us  provide you with the service. That requires using their servers and some sharing of data to perform necessary business tasks. We use reputable third party providers to store your information, process payments, perform calculations, and other technologies to operate our business and comply with regulations. 

Cookies

Cookies may be used by Citochrome.com authentication, analytics and other business purposes. A cookie is a small amount of data generated by a website and saved by your web browser. Its purpose is to remember information about you, similar to a preference file created by a software application.

Security

We maintain reasonable and appropriate safeguards to protect your Personal Information. One of the principal security features of our applications, that we use two separate systems, none have all the information.
Users outside of the U.S.

We are located in the U.S. and may use facilities in the United States and other countries. When you use the Service, we will process and store your Personal Information in the United States and  other countries where we have facilities. Using the Service, you acknowledge that your Personal Information will be transferred to and processed where we operate.

California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates. We do not share your personal information with third parties or corporate affiliates for their direct marketing purposes.
   
Rights for individuals in the EEAIf you are located in the European Economic Area and used this service, you have the following additional rights (under the European Union’s General Data Protection Regulation (the “GDPR”) with regard to your Personal Information:
You may request a copy of or access to the Personal Information we hold about you. You may also request that we transfer your Personal Information to a third party in a machine-readable format.Right to correct: You may ask us to update or correct inaccurate or incomplete Personal Information we hold about you.Right to limit or restrict: You may have the right to request that we stop using all or some of your Personal Information or to limit our use of it.Right to erase: You may have the right to request that we delete all or some of your Personal Information. This right may be limited if we have collected your Personal Information for research purposes.Right to withdraw consent: You have the right to withdraw any consent you have previously given to us at any time. Your withdrawal of consent does not affect the lawfulness of our collecting, using, and sharing of your Personal Information prior to the withdrawal of your consent. Even if you withdraw your consent, we have the right to use your Personal Information if it has been fully anonymized and cannot be used to personally identify you.
Right to complain: You have the right to lodge a complaint with your Supervisory Authority if you are unhappy with how we process your Personal Information. You can find contact information for your Supervisory Authority on the European Commission Data Protection Authorities webpage or through other publicly available sources.
Please note that if you decide to exercise some of your rights, we may be unable to provide you with certain services, or you may not be able to use or take full advantage of the services we offer. We may charge you a reasonable fee if you request additional copies of your Personal Information or make other requests that are manifestly unfounded or excessive. If we are unable to honor your request, or before we charge a fee, we will let you know why.You must be 18 years old or older to use this service       If you do not agree to this Privacy Policy, please do not use the service.

Contact us If you have any questions or comments about this Statement or our information practices, please contact us using the following information:

Phenocopy LLC
citochrome.com
20 S Santa Cruz Ave suite 300 Los Gatos CA 95030
support@citochrome.com

Privacy Policy (last update: Aug 28 2020)


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